Testimonials

What are people saying about Ncline Leadership Strategies? You know what they say: actions speak louder than words. Over the last decade, we've seen a lot of action, inspired a lot of progress, helped numerous people, and achieved meaningful results in leadership, communication, teamwork, and maximizing performance. Listen for yourself... D. Cusator, M.D., M.B.A. Chief Medical Officer, Nautilus Healthcare Management Group "I had the opportunity to work with Sue during the closing residential for my executive MBA program. Sue helped lead us through an exploration of our emotional and social competencies during the week. She is articulate, engaging, knowledgeable and brings to life the importance of being socially and emotionally aware. She provided unique ways of learning about emotional intelligence and provided incredible feedback for my own personal growth and development.” B. Humes, General Manager Canada, EVP, Sales USA, 20th Century Fox Home Entertainment "Sue developed a custom Negotiation training program and led a very successful implementation of the entire North American 20th Century Fox Sales Organization. Sue and her team did a great job of researching our category, interviewing participants and tailoring the program so that it was applicable to all the levels of experience that make up the sales organization. The training consisted of theory (aided by group discussion) and role-playing that included real world customer situations that the sales organization is currently challenged with. Our sales people were provided with on the spot feedback as well as planning and negotiations techniques that are being used post training to help improve customer relations and improve results... Most importantly what was learned in the training has continued to be successfully implemented by the sales team and instrumental in helping us to achieve our business objectives." M. Izzi, Director of Athletics, University of California, Irvine. "Sue spoke to the differences between generations and provided perspective on this generation of student-athletes. She was able to describe the environment that most of our student-athletes have grown up in and how that has shaped them. Moreover, Sue talked about how emotions impact behavior and delivered some suggestions for how to manage emotions, It was excellent insight, and I am sure it will help our coaches approach to working with their student-athletes. The effort and time Sue put into preparing the presentation was quite evident and very generous as she tailored the material in a manner that was relevant to the athletics setting. Please know that our department is very grateful to Sue for her willingness to visit with us. We think she is outstanding. If there are others from your school who you think might be interested in speaking to our coaches, please let me know. I admire the excellence of the Paul Merage School of Business, and it's no wonder what the School is able to accomplish with people like Sue serving the campus so well." M. Jensen, Chief Operating Officer and D. Bader, Managing Principal, CUMMING CORPORATION "Sue has been instrumental in helping solidify our management team during a critical reorganization. Her coaching sessions have been excellent and are something that we actually all look forward to at our group meetings. Sue has helped ground our senior management team in a period of explosive growth, organizational change and necessary personal growth. She has helped us focus on what truly matters – the continued success of our company and each individual team member." G. Leveson-Gower, CEO, Woodfinn, Inc. "After the success of the negotiation seminar provided by Sue to specific members of my team, two executive decisions were made: to become a world-class negotiation organization and have Sue to help us achieve such objective. If your company is facing challenging times, you need the help of high performance consultants that will not just do the job, but will become engaged with your plans, that will blend with your management and will help you see the facts that are in front of your eyes. Sue is much more than this type of consultant.” K. Neeld, President & CEO, Delphi Display Systems "Delphi Display Systems engaged Ncline Leadership Strategies to perform a full Leadership Assessment and Development Plan for the executive management team. Their process of using state-of-the-art online assessment tools in combination with individual and group interviews, produced a comprehensive set of data and action plans that we will be using as a framework for improving the effectiveness of the leadership team. It has been a pleasure to work with Ncline on this project. We would highly recommend them as a valuable resource for improving the leadership performance in any organization." J. Stewart, President, IHOP Corporation "Sincere thanks for facilitating our symposium. I thought it was a very productive and insightful meeting." S. Jarus, CEO and Chairman, Ironclad Performance Wear, Inc. "I look for your expertise in human resources/relations, insight into the psychology of managing people, which includes strategies on dealing with challenging employees, methods of communications and appropriate messaging to the organization. You represent a "sounding board" for possible actions I am considering. You also provide an outsider's perspective on issues and challenges. The issues typically involve human interaction challenges, management challenges, and communications challenges within an organization. Aside from the fact that you are an outsider to my organization, which provides an objective perspective I can't get from insiders with similar skill sets to yours, I believe the unique talent you bring is your ability to de-emotionalize a situation, i.e. look at it dispassionately. After discussing a situation with you, I usually feel like I have received a new perspective on the problem/challenge. This causes me to be reflective and to evaluate my own position." R. Goddard, CEO, Managing Director, Caylym Technologies International As a coach, mentor and trusted colleague, Sue is a consummate professional. Her ability to navigate difficult issues and extract the critical elements for a solution are truly a strength and core competency. Sue is extremely perceptive and engaging with a high level of emotional intelligence. T. Margrave, Naval Facilities Engineering Command, Naval Base Coronado, San Diego "Sue is an outstanding speaker, personal trainer, and corporate leader in the field of complex negotiation strategy and organizational behavior. I am most familiar with her exceptional work as a member of the highly acclaimed and nationally recognized female faculty at the Paul Merage School of Business, University of California, Irvine. Her rigorous, intelligent yet consistently approachable teaching style make her a favorite among Executive MBA students and career transition professionals seeking cutting edge "soft skill" enhancement and tool development. She is a talented coach, mentor and classroom facilitator equally versed in empirical and theoretical learning. Her true gift is teaching average performers how to become high achievers by leveraging self awareness and emotional intelligence in all aspects of their personal and professional lives. Sue receives my highest recommendation." L. Smith, Vice President, Human Resources, Universal Entertainment "I'm pleased to heartily endorse Sue for Human Capital and Organizational Development consulting. Sue's work on organizational initiatives for my business groups at Universal Entertainment (now NBC Universal) included creative and innovative solutions to complex needs, was delivered timely and highly professional." P. Kilcarr, Ph.D. Director, Center for Personal Development, Georgetown University "Sue, I wanted to send a note of gratitude for the time and expertise you offered all of us attending the training. It was hands-down the most useful and applicable tool I have seen in terms of working with both the clinical and non-clinical world. You gracefully fielded what were seemingly difficult questions with absolute ease. You are a class act all the way and offer many personal treasures to those attending your workshops, trainings or certifications. I do hope we cross paths again. My deepest thanks." C. Ballard, Worldwide VP, Human Resources, 20th Century Fox, Home Entertainment "Sue is a leader with 20+ years in Training, Development and overall Human Resources practices that drive and positively influence the superior performance of employees. She listens carefully and works with you to design the perfect plan to drive results in an organization. Not only results in employees, but results you can connect to the bottom-line. She is a strategic partner, facilitator, and business associate. You will be fortunate to work with her." P. Williams, VP Asset Management, Alliance Imaging "I have had the opportunity to attend a Professional Development and a Executive Level Course instructed by Sue Padernacht and she has helped me better understand myself and what I needed to do to take my skills to the next level. Her knowledge goes well beyond that of the textbook and she helped to expand my strategic thought processes which have greatly expanded my skills. Additionally, we have conversed as associates inside and outside the classroom and Sue continues to amaze me with her organizational knowledge and personal development ideas." R. Katz, Ph.D. Associate Dean, MBA Program, Loyola Marymount University "Sue Padernacht was one of the featured panelists at the LMU MBA Alumni Association seminar on personal marketing and branding that took place in March 2007. I received really positive feedback to Sue's presentation "At the Crossroads of Leadership and Emotional Intelligence." The participants really related to Sue's clear explanation of how to define what you love to do versus what drains you. She demonstrated a very practical model that moved from self-exploration to career planning, and then her presentation tied in the latest research on emotional intelligence and leadership, helping to clarify for many the challenges and opportunities associated with being an effective and successful leader. Her practical approach really resonated with those in the audience." C. Meyer, Deputy Editor, The Orange County Register, OCRegister.com "As the instructor of my Negotiations course in the UCI MBA program, Sue demonstrated great enthusiasm, expertise and organization. She delivered the right combination of theory, data, lecture, discussion and practice. As a result, I am better equipped for negotiations I will face in the future." C. Anderson, Ph.D., Associate Provost, Gallaudet University, Washington DC "Sue's ability to interpret the BarOn EQ-i and take it to a practical level was incredible. I, along with many of the participants in our EQ-i training, felt as if our lives were transformed by meeting Sue. She helped me think through how I might enhance my scores. Lights went on, it made sense, and I knew I could (would and did) change." W. Moses, Ph.D., Professor, Gallaudet University "I've had the good fortune of collaborating with Sue Padernacht on several emotional intelligence training sessions. Her background and experience in corporate settings and higher education coupled with her engaging presentation style and sense of humor enable clients to achieve training goals with ease." K. Rafferty, Chair, Vistage International "Sue offers a blend of real-life wisdom with up-to-date insights in strategic human relations and culture development issues. She brings her intuition and offers practical solutions and alternatives. Sue will help you see your people issues in a whole new way… like shining a light where none had been before… helping you learn those things you didn't know you didn't know. Expect to feel enlightened and heartened." M. Izzi, Director of Athletics, University of California, Irvine Letter to Dean Andrew Policano, Paul Merage School of Business, November, 2010 "Sue delivered a terrific presentation to our all of our NCAA Division 1 head coaches and assistant coaches. She provided perspective and talked about how emotions impact behavior and delivered suggestions to manage emotions. It was excellent insight, and I am sure it will help our coaches’ approach. She tailored the material in a manner that was relevant, and our department is very grateful to Sue, we think she is outstanding." Click here to read full letter J. Lastusky, Executive Director, American Cancer Society, Los Angeles Region "We are appreciative of Sue's leadership and the fact that she does, indeed, make a difference. Sue has exceptional presentation and training skills, is knowledgeable about current trends, has outstanding assessment and problem solving skills, and develops creative, high impact, state-of-the-art programs. She is gifted in relationship management, has a high level of integrity, is intuitive and has great leadership skills." C. Kent, M.B.A., Paul Merage School of Business, class of 2006 Lockheed Martin Enterprise Solutions & Services "Sue brings an excellent blend of practical experience and theoretical understanding to negotiations problems. She provided me valuable advice for navigating a tricky and contentious issue that required a negotiated settlement. I knew I could count on Sue after taking her negotiations course. She is an excellent professor with knowledge and experience surmounting those obstacles that prevent people from reaching win-win solutions. I highly recommend Sue to anyone who needs a powerful consultant on their side." Tom McGuinness, Director, Citrus Valley Health Partners "I very much enjoyed our interview time together. I really felt you listened and I learned a lot. Thanks! Nice way to end a work week. I hope we will have a chance to further develop our professional relationship - you have such and interesting and engaging dialogue manner." D. Baxter, State Health Programs, Health Net of California, Inc. "I LOVED your training, your style and your humor." T. Baldridge, JD, MBA, MFA, Associate Professor of Business, Gallaudet University "This is a follow-up to how rich I feel the three-day workshop was for me both personally and professionally, and that I feel you did an outstanding job making this accessible to us." L. LeBlanc, CFP, Wealth Advisor, The Gensler Group "Sue brings subjects to life in a fun and accepting atmosphere. In a room full of strangers, I found a synergy growing as we struggled with common issues. She offers a VERY interesting series of classes - great fun and great information." I. Wickstrom, Branch Manager, Lake Arrowhead Library "I have had the pleasure of hearing Sue speak on several occasions and always come away feeling enriched by the experience. She has a down-to-earth style that makes the subject come alive for her audience. Her examples help her listeners relate to their personal situations and the examples she gives make the issues memorable far after the lecture has concluded. I would highly recommend Sue as a business speaker for any organization seeking to improve their staff development and management skills." L. M. Johnson and L. Castillo-Page, Ph.D., Division of Diversity Policy and Programs, Association of American Medical Colleges "Sue, thank you for participating in our Minority Faculty Career Development Seminar in Los Angeles. Your presentation provided enlightening information and useful, practical examples for dealing with issues on minority faculty development. Your presence contributed significantly to the outcome and we appreciate the time you invested in preparing for your presentation." The Seminar is designed to address the professional development needs of junior minority faculty who wish to pursue positions of leadership in academic medicine. I am pleased to see the seminar did accomplish that and without your sincere involvement this would not have been possible. As you might recall, participant enthusiasm was overwhelming, as were their positive comments at the end." S. Orozco-Perez, Hydro Engineering & Maintenance Team Manager, Metropolitan Water District of Southern California Sue is an excellent personal executive coach. I find her one-one- meetings very effective. She pays attention to detail and her thoughtful, comprehensive approach to assessing your personal situation helped me to better direct my professional career path. I highly recommend Sue! H. Allentoff, PhD, Vice President, Human Resources, Blackboard Inc. "Sue consulted with our company to custom-design and -plan the implementation of our performance management process. We gave her an extremely tight process timeline and she delivered on all cylinders. Not only did she conduct both classroom and web-based training for our folks, but she was consistently available to us from a customer support perspective after the implementation. In addition, her personalized and down-to-earth approach made both managers and employees extremely comfortable with the new process. I would recommend her to any company of any size or industry type." S. Cisneros, Head of Operations, Millennia Mortgage "Initially, your guidance and input was sought to help our company with our leadership challenges. As we moved and worked through a variety of issues, I felt very much at ease in teeing up a variety of questions and concerns. The level of expertise you have in the "people" area has been instrumental in helping me with clarity in a situation - something that has been a challenge for me in the past. I would say, the most important thing I count on from you is your ability to speak in lay terms and share tools and anecdotes to help put a situation in perspective as well as help outline a path toward resolution. I always walk away knowing what my options are and, more importantly, what pitfalls I may encounter." R. Edra, Manager, Site Licensing at Science Magazine, AAAS- American Association for the Advancement of Science "The best advice I've ever given… is to take Sue Padernacht's Negotiation's class because not only is it a great class, but Sue provides and enhances the skills necessary to become an effective and successful negotiator; a skill very much needed in business. Sue's style is casual, yet direct, enjoyable and informative. Because Sue is a working professional, she practices what she preaches! The material and cases she uses are relevant and translate to current, applicable examples." K. Carter, Director of Guest Services, California Science Center "What made Sue's training exceptional was her willingness to investigate, interview and explore our institution beforehand. She was very sensitive to the pre-existing conditions and challenges that were uniquely ours. This valuable information was then woven into a customized training and linked up to widely embraced concepts such as behavior theories, communication philosophies and popular customer service acronyms." The training was definitely not a standardized academic approach to service. Role-play exercises and studies of guest service scenarios were drawn directly from our institution's experiences. The concepts introduced took a supporting role to the individual, their emotional response and their motivations. It was an "attitude” focused seminar, placing the origin and responsibility for great service on the individual staff person and moreover displaying that they held in their own hands the keys to greater enjoyment of the people they served, their job and ultimately, their life. We definitely have seen positive results in morale and individual accountability with our staff since the training." J. Moreno, Business Unit General Manager, Vurv Express "I have worked with Sue Padernacht since 1999 and she has proven herself time and time again. Providing our clients with expert training and consultation on our software applications for performance management, she always goes that extra mile. Regardless if it's a 100-person company or a Fortune 500 company, I can always count on Sue's professionalism and content expertise to help differentiate us in our industry." M. Baerg, Director, Natural History Museum "I love the combination of enthusiasm and expertise that Sue brings to her work. She is both insightful and entertaining! She is thorough, prompt and goes the extra mile with what she offers. She has made our staff feel empowered, educated and motivated!" G. Tinturin, Broker, Realtor®, Coldwell Banker Sky Ridge Realty "I want to thank you for the excellent series of presentations you have given to our business community. Your sessions on Teamwork, Communication, and Conflict Resolution are ideal for businesses of all sizes, and I even found them beneficial to my personal, family life. You do a wonderful job keeping the presentation light and interesting while giving your audience solid, useful tools to use in real life situations. And you give just enough background explanation and definition to help it all make sense. I truly look forward to attending your next seminar or training session wherever it might be."